Frequently Asked Questions

📦 How long does shipping take?

Our custom products typically take 2-4 business days to produce. Once shipped, delivery takes 5-8 business days depending on your location.

🎨 Can I preview my design before ordering?

Yes! Our platform lets you upload your pet’s photo and preview your design in real time before placing the order.

📷 What kind of photo should I upload?

Upload a high-resolution photo with good lighting. Your pet should be clearly visible and centered if possible. The better the photo, the better the final product!

💸 What payment methods do you accept?

We accept all major credit and debit cards as well as PayPal.

🔁 Can I return or exchange a product?

Since each product is personalized, we do not accept returns unless there's a defect or issue with the order. Please contact us within 7 days if there’s a problem.

📨 Can I track my order?

Yes, once your order ships, you’ll receive an email with a tracking link so you can follow its progress.

📬 Do you ship internationally?

Currently, we only ship within the U.S. but international shipping is coming soon!

💬 I have more questions — how can I reach you?

You can always contact us through our Contact Page or email us at support@giftsforpetowner.com.